EZEE WEAN FAQ

Pricing
Shopping Online
Payment
Shipping
Returns & Exchanges
Privacy & Security

Pricing

All prices stated in US dollars. Prices are subject to change without notice.

Will I be charged sales tax?
If you are a resident of the state of Wisconsin, law requires us to charge sales tax on your purchases. If you are not a resident of the state of Wisconsin, we are not required to charge sales tax on your purchases, however, by law you may be liable for any taxes due in your state.

Shopping Online

What should I do if I have difficulty placing my order online?
If you experience any difficulty placing your order online, or otherwise require assistance, call Horsing Around, LLC at 1-866-438-3933 between the hours of 10:00 AM and 4:30 PM CST on Monday, Tuesday, Thursday, and Friday, or between 1:00 PM and 4:30 PM CST on Wednesday.

How do I know if I placed my order successfully?
Once you have submitted your order, an order summary page will be displayed with all of your order details. You may want to print this for your records. You will then receive an email confirming that your order has been successfully received online. If you placed your order over the phone and did not provide an email address, you will need to contact Horsing Around, LLC at 1-866-438-3933 between the hours of 10:00 AM and 4:30 PM CST on Monday, Tuesday, Thursday, and Friday, or between 1:00 PM and 4:30 PM CST on Wednesday.

Can I change or cancel my order after I have submitted it?
Once your order is submitted, we cannot guarantee that it can be canceled or changed. If you realize you made a mistake, or simply change your mind about your order, please call Horsing Around, LLC at 1-866-438-3933 between the hours of 10:00 AM and 4:30 PM CST on Monday, Tuesday, Thursday, and Friday, or between 1:00 PM and 4:30 PM CST on Wednesday. Call us as soon as possible and we will make every effort to accommodate your request.

Payment

When will I be billed for my order?
We will bill your credit card when your order is shipped.

What forms of payment does Horsing Around accept online?
We currently accept Mastercard and VISA.

Shipping

How does Horsing Around, LLC calculate delivery charges?
Horsing Around, LLC will ship your order via US Postal Service unless otherwise requested. Delivery charges are based on the amount of your order. Below is our delivery cost table outlining our rates. UPS is also available.

Delivery charges are based on the total order amount per shipping address. Below is our delivery cost table outlining our rates.

Zoom shipping is available.
Please call Horsing Around, LLC at 1-866-438-3933 for more information.

Does Horsing Around, LLC ship to International addresses?
Yes. Email Horsing Around, LLC for international shipping arrangements.
info@horsingaroundllc.com

Can I ship my purchase to a PO Box?
Yes. Orders will be shipped to your PO Box through US Postal Service only. The customer is responsible for picking up the order at their post office.

How will my order be shipped?
Your order will be shipped via US Postal Service. Shipments via UPS or FedEx are by request only. Contact us if you'd like to request UPS or FedEx for delivery.

How long will it take to receive my order?
Items in stock will be shipped to arrive within approximately 7-10 business days. We are pleased to ship your order Express, and make it our inhouse priority. Please note Express shipping takes 3-5 business days (not including holidays). Please call Horsing Around, LLC at 1-866-438-3933 or email info@horsingaroundllc.com for more information.

Returns & Exchanges

What is Horsing Around, LLC's return policy?
Horsing Around, LLC will only exchange a product if there are defects in materials and craftsmanship. The product must be returned within 15 days from the date the product was received. Second shipping expenses will be paid for by Horsing Around, LLC.

How do I make a exchange?
Purchases made from the Horsing Around, LLC online store can be returned by original service carrier. Your account will be credited for return shipping if product is determined defective. New product will be shipped once we have received the defected product. Second shipping expenses will be paid for by Horsing Around, LLC. If you have any questions, please call Horsing Around, LLC at 1-866-438-3933 between the hours of 10:00 AM and 4:30 PM CST on Monday, Tuesday, Thursday, and Friday, or between 1:00 PM and 4:30 PM CST on Wednesday.

Privacy & Security

How do I know my credit card number will be safe?
We take every precaution to ensure that your personal data, including credit card information, is as secure as it can be. The Horsing Around, LLC site utilizes Secure Socket Layer (SSL) technology on all pages where personal information is requested. This encryption technology prevents anyone from using your personal data if intercepted. Horsing Around, LLC also takes every precaution when storing your credit card number in our database by encrypting it, rendering it useless to anyone trying to access it.

Will Horsing Around, LLC sell my email address or other personal information?
No. We use personal information provided on order forms, such as a purchaser's name, email address, physical address, and credit card number, to fulfill merchandise orders. We may also use order information to contact a purchaser when necessary, such as when a delivery may be delayed or when an ordered product is out of stock. Horsing Around, LLC may use personal information to notify consumers about new products or services. If we do, we will provide you with an email address by which you may inform us that you do not wish to receive such materials in the future. Horsing Around, LLC will not share any personal information without your permission with any unaffiliated third parties, unless required by law.